FAQ

  Frequently Asked Questions

  • CLIENTS
    A. Introduction
    • 1. What is the LANDBANK Link.BizPortal?
      LANDBANK Link.BizPortal is an alternative payment channel that allows clients to pay for products and services via the Internet for both the government and private institutions.
    • 2. Is the LANDBANK Link.BizPortal available outside the Philippines?
      Yes. LANDBANK Link.BizPortal may be accessed anywhere in the world using an internet connection to perform online payment transactions.
    • 3. How can the client access the LANDBANK Link.BizPortal?
      The LANDBANK Link.BizPortal may be accessed in 4 ways:
      • a. LANDBANK Link.BizPortal link located at the eBanking menu of the LANDBANK website via www.landbank.com;
      • b. LANDBANK Link.BizPortal link located at the Merchant’s website that shall redirect the client to the LANDBANK Link.BizPortal;
      • c. LANDBANK Link.BizPortal link located at LANDBANK Mobile Banking App; and
      • d. LANDBANK Link.BizPortal website via https://www.lbp-eservices.com/egps/portal/index.jsp
    B. Enrollment
    • 4. Does the client need to enroll to use LANDBANK Link.BizPortal?
      Yes. As an added security, Link.BizPortal requires a One-time-password (OTP) which will be sent to the LANDBANK account’s registered mobile number or e-mail address. Enrollment/registration of your LANDBANK ATM /VISA Debit Card in the LANDBANK iAccess is a prerequisite.
    • 5. Who are qualified to pay in LANDBANK Link.BizPortal?
      Individual and companies who have the following accounts:
      1. LANDBANK ATM Savings Account
      2. LANDBANK VISA Debit Cards
      3. LANDBANK Current Account with ATM Access
      4. LANDBANK Corporate Payment Card (CPC)
      5. BancNet-Member Banks’ ATM Card accounts
      6. International Credit/Debit cards (Visa, MasterCard, and JCB)
      7. Globe GCash
      8. PCHC PayGate
    • 6. Can the client pay for another person’s transaction?
      Yes. A client can use his/her account to pay for another person’s transaction by indicating his/her account in the Transaction Form.
    C. Features
    • 7. Does the facility charge a transaction fee?
      Yes. A reasonable transaction fee as determined by LANDBANK and the partner- merchant, if applicable, and shall be borne by the client.
    • 8. What is the proof of a successful transaction?
      The LANDBANK Link.Biz Portal shall generate a Debit Confirmation Slip as proof of successful transaction.
    • 9. When can I use the LANDBANK Link.BizPortal?
      LANDBANK Link.BizPortal is accessible from 12:01 AM to 11:00 PM, Philippine Standard Time (PST), 7 days a week including holidays, subject to service periods, maintenance time, computer, telecommunication, electrical or network failure, and/or any other reasons beyond the control of the Bank.
    • 10. What type of device/s is needed to access the LANDBANK Link.BizPortal?
      Any computer or mobile device with an internet connection may be used to access the LANDBANK Link.BizPortal, which is inter-operable across payment platforms such as browsers and operating systems.

      The LANDBANK Link.BizPortal supports the following browsers:
      • a. At least Internet Explorer 11.0 version
      • b. Safari (for Macintosh computers)
      • c. Google Chrome 18.0 or the latest version
      • d. Mozilla Firefox 26.0 or the latest version
      • e. Opera
    D. Security
    • 11. Is LANDBANK Link.BizPortal safe to use?
      Yes. LANDBANK Link.BizPortal is:
      • a. Compliant with the security standards of the Bangko Sentral ng Pilipinas;
      • b. Authenticated by Verisign, one of the leading certification companies that thoroughly checks the authenticity of a particular website;
      • c. Provided with (CAPTCHA) to ensure that all transactions are initiated by a human and not a machine;
      • d. Features Multi-factor authentication
    • 12. How do I ensure the continued protection of my LANDBANK account?
      As an additional security feature, you will be asked to input a One-Time-PIN and ATM PIN to ensure that you are authorizing the transaction before proceeding to the payment confirmation.

      You play a vital role in protecting your account. Recommendations on your LANDBANK ATM account protection are as follows:
      • a. Do not write or reveal your account number and Personal Identification Number (PIN) to anyone.
      • b. Do not leave your online banking session unattended at any time.
      • c. Contact LANDBANK immediately if you suspect something unusual with your LANDBANK account.
    E. Issue Resolution
    • 13. What should I do when I encounter problems using LANDBANK Link.BizPortal?
      For Online Payments thru Bank Accounts
      Check your balance or verify if your account was debited. Contact your issuing bank or LANDBANK Servicing Branch. You may also call the 24/7 LANDBANK Customer Care Center at (+632)8405-7000 , 1-800-10-8405-7000 PLDT Domestic Toll-Free or send an email to customercare@mail.landbank.com;

      Provide the following information to the authorized bank customer service representative:
      1. System (LANDBANK Link.BizPortal);
      2. Transaction Date/Time;
      3. Merchant;
      4. Amount;
      5. Account Number;
      6. Bank Name/Branch;
      7. Email Address;
      8. Mobile Number; and
      9. Issue/Concern.

 

Related Links